Whether you realise it or not, our electrical suppliers don’t deliver smooth, consistent current to us all the time. We all ‘enjoy’ electrical spikes, blackouts, brownouts, surges, at all times of the day and night but what is consistent with the power authorities, is the delivery of our power bills.
You may (and I hope you do) have a UPS Uninterruptible Power Supply) on your main server, but, do you have a UPS on your other important computers? If you are using Viságe do you have that server protected? Do you have your network cabling protected?
Remember the earthquake? – the only electrical piece of equipment that continued to work through and after that event in December 1989 at a user’s premises was the main server connected through a UPS. Everything else was blacked out.
Power spikes etc can be conducted through the network cabling and therefore, take out your network card or motherboard. So even if you do have a UPS through the normal mains connecting your server, you can be vulnerable elsewhere. Scary isn’t it! Two users in the one week recently suffered just that – power spikes that not only took out their WordLynx server but also damaged printers. Costly events – not only to get things re-loaded and re-configured but also the angst created because ‘it always happens at the wrong time’. To make matters worse, there were no backups
Your computer is an organised mess of wires, transistors and whirring hard drives and mechanical things need looking after. If dust, grit, grime etc builds up in the fan at the back of the computer (when did you last look there?) it can cause the fan to stop or slow down, thereby causing the computer to over-heat and whammo, get on the phone to Stamina – I’ve got a software problem – NOT. Call your hardware techo first.
Having your hardware serviced regularly is a serious maintenance strategy. Just having a technician regularly pull the machine down to ‘vacuum’ it can help prevent a fan failure or help to keep you’re ‘A’ drive in working order.
Be mindful that no matter how often or well your service the hardware, the hard disk drive can just stop without warning (that’s why you always have a good backup) after all, how long could you keep whirring around at a zillion miles per hour.
Print report to a File
Have you ever wanted to export a report to a Windows based application eg. Excel?
Go to www.stamina.com.au/downloads.htm and download the Export report to a Windows File - StaminatoWindowsWin7.pdf file for instructions on setting up a Print to File Printer or Use Accuterm Capture Options.
Just like hardware, your system’s software (on all your computers) needs a regular ‘grease & oil change’. On your computers with Microsoft operating systems, it’s worthwhile to think about a system defrag and system error check regularly.
Resizing your Stamina system improves your speed and backup time and should be considered at least, every six months (this depends on the size of your database). The process is called RESIZYS is found in System Maintenance and of course, is best carried out at a weekend and only after you have taken a valid backup. There are a number of options (all found by pressing F1 Help key) when doing the process and if you haven’t resized for a while (or at all) then you should call us for advice on the better option to choose, at least for the initial resize. It will make an improvement to your system’s speed and reduce the backup time considerably.
It’s wise to run SPOOLDEL on the Stamina system regularly (how long ago did you do it?) this helps to maintain disk capacity and improve backup time as well. In fact, you could set the SPOOLDEL function as a KEYSTROK along with your BACKUP so that when you run your backups each night, the system could clear the spooler and run the backup for you – all in one fell swoop.
Before you say “yeah, yeah”
and ignore the rest of this paragraph, it just never
ceases to amaze us that people still don’t back
up OR don’t back up properly. That being said,
have you considered backing up your peripheral software,
that is, Windows set-up, Accuterm set-up, WordLynx
templates, FaxLynx templates or any other important
information. It all costs time and money when the
inevitable happens – and it will!
We had a good example of ‘blissful
ignorance’ recently when a user had not had
a back up for over twelve months. Because of some
hardware changes, certain ‘connections’
were not set up properly and although the backup verified,
no information was being recorded on the backup media.
It was by pure chance that we discovered the problem
– called in to do something completely separate
but we did some system checking as part of our overall
process and actually averted a potential disaster.
It may well be worth considering having
a system check-up to make sure that all that should
be happening is actually happening. The cost of Stamina
on site for a few hours may be cheap when you consider
the alternative as described above.
When is the last time you checked your
Uninterruptible Power Supply (UPS) to make sure it’s
working properly? Have you got a UPS? Consider driving
a car without a seat-belt or insurance – she’s
apples while the road ahead is clear – hit something,
fall out of your seat and the seat belt idea suddenly
becomes a pretty good idea – that’s the
UPS. There are many types of power fluctuations (black-outs,
brown-outs, spikes etc) the UPS will generally protect
your connected machine from these and, life goes on,
Using BANKSTAT, the process of reconciling
your system with the Bank is very simple. Many users
download their bank statements using their own Bank
propriety software, eg Quickline (Commonwealth) or
ANZLine, NAB etc each morning or at least, very regularly.
This is the time then, to update your system using
BANKSTAT because when entering the details, you get
a running balance (of the Bank Statement) and if there
are any problems, mistakes, etc, they can be rectified
much easier than doing less frequent reconciliations
– while everything is fresh in your mind and
once completed, you can get on with life (and other
things). Don’t forget, the Bank makes mistakes
as well and this is the ideal time to pick them up.
The longer you leave the reconciliation
process – the harder it becomes. All Bank Charges
should be entered through BANKSTAT as well as the
deposits and cheques.
You can use BANKCHGS for more than just entering bank
charges. You can set them up to address any General
Ledger account (including the GST control accounts)
and either Debit OR Credit amounts. For example, if
you pay periodical leasing charges via direct debit,
loan repayments or even receive interest or rent by
direct credits, set up BANKCHGS to address the relevant
accounts. You’ll notice that there is a Tax
Code in the set up (at Field 7) and if you enter your
GST Inclusive or Free tax code here, then the appropriate
GST amount is calculated each time you enter your
bank statement amount. Therefore, your GST control
account is updated, as is your expense or income account
simultaneously. If you have more than one entity,
you can direct the amounts to the appropriate entity
as well (Field 4).
Keeping this up to date keeps everyone
happy, the boss – because she can be assured
of accurate and up-to-date figures, the accountant
– because she can verify the amounts immediately
and the data input operator – because he won’t
get into too much trouble for taking so long to do
the bank reconciliations. See, they’re all happy
Next time you have to create an overseas
draft or are preparing one, we’ve found that
it’s best to wait until you have all the Bank
details at hand before you enter them based on what
the Bank may have told you. By being very expeditious
(and we all try to be) and doing all the appropriate
entries and so forth, the Bank just may come up with
another charge, different rates, etc, etc, and it’s
very difficult to change the data once you’ve
posted it in the system. I know your going to say,
well, it doesn’t happen very often or it doesn’t
happen to me – but we all have met Mr Murphy
once or twice, haven’t we, hmmm! Moral of the
story, procrastination can sometimes (only sometimes
I say) lead to a good result.
Smart System Defaults
Do you ever find that you go back to
certain fields within the Stamina system and then have
to enter the same value/reference that you had just
entered before you moved to another section. For example,
have you been in say CUSTMNT looking up details for
Freddy Kastickapopolous (and you customer code is as
long as the name) OR you are continually looking up
a product code that’s as long as your leg –
a reprieve lay ahead for you in SMARTDEF. This feature
allows the system to remember the last item ‘looked
up’ in nominated fields and save you re-entering
the codes or values etc in those fields. This of course,
helps you Save Time And Money In Normal Activities –
gee whiz, that’s an acronym for ???????
How to do it?
Type SMARTDEF, then C for create, then type CUSTOMERS
then hit the Enter key, then type SUPPLIER (enter key)
then type PRODUCTS (entry key) then type GLCHART (enter
key) then press the F3 key, then Enter then E. You have
now set up features so that after the next time you
type in a Customer Code, a Supplier Code, a Product
code or a General Ledger account code, the Stamina system
will remember it and the next time you use a field requiring
any of these codes, the last entered one will appear.
You can of course, enter another code over it but at
least, you won’t have to re-enter the last one,
especially if it was a looonng code or you have use
your find key because you forgot it in the meantime.
Another handy time saving trick is USERFKEY –
using the Esc and a number key to take you directly
to a function. Here’s an example on setting up
a USERFKEY to go to your diary. (Cr means hit the enter
Type USERFKEY (Cr)
C for create (Cr)
6 (the numeral six) (Cr)
hit the F3 key, then (Cr) then E for end.
Now, press the Esc key then 1 and hey
presto, you should be at field 3 of your current months
diary.You can do this for fast tracking to say Bank
Reconciliation or indeed, any other part of the program
you use consistently.
You can have up to 16 user defined functions
keys, and they can also be set up on a system wide basis
using the SYSWFKEY process.
End of month/quarter procedures for GST and a few good
GST tips as well.
The BASECIR function on the Stamina
system enables you to determine the balances, by month
/ quarter, of the relevant GST accounts as set up under
the BASSETUP routine. Also, whenever you add a new account
using CHART, you will be taken to a second screen to
add the new account to the BAS...
Hints...To avoid having a large amount of sequence
numbers to the BASECIR, don't print from the BASECIR
-instead, view or print from BASAUDIT. Once you print
a BASECIR, you will not be able to change it - you
must Create a new report for the period. The highest
sequence number for the relevant month / quarter is
the latest BASECIR.
Don't forget that if any values in any accounts that
are affected by GST have changed, you must run a RE-CALCULATE
in the BASECIR to effect the change in the account.
There is a new feature called BRESOLVE. This allows
you to see which accounts are attached to the different
reporting segments of the BAS and conversely which
reporting segments (ie G11 etc) of the BAS are attached
to the relevant accounts. Remember, not all accounts
need be reported for the BAS.
There are other reports which now allow you to examine
the expenses affected by GST to help reconcile you
BAS. These involve vouchers for Creditors, invoices
for Debtors and amounts paid using CHEQUE. Look under
the GSTREPRT menu.
Do you want to see your customers credit limit on the
Detailed AR Trial Balance?
The setting in ARPARAM Screen 3 Field
1)Credit Limit, Fax No, or Neither on ARDETB will allow
you to determine which customer information to be displayed
on your ARDET Trial Balance.
"C" indicates that you wish
to display the customer's credit limit.
"F" means you wish to show the customer's
"N" shows neither, but allows more room for
the customer's contact to be displayed. Note: if you
choose the "C" or "F" option, then
the full contact name may not be displayed.
Do you want to be warned if your customer exceeds their
The setting in OEPARAM - Screen 4
Field 8) Display Invoice Credit Warnings [ ] will
determine whether credit details will be displayed
on the invoice entry process (INVOICE).
If set to "Y", credit details will be
displayed for every customer. If "N" is
entered here, only credit details for those customers
who have exceeded their credit limit will be displayed.
How to find which file to use when creating a Query
1. Go into the process where you wish
to extract your information from.
2. Enter dummy data eg. PRODMNT - Amend mode - Enter
dummy eg.xxxxx the system will come back with record
not on file PRODUCTS. PRODUCTS would be the file to
use when extracting information from the PRODMNT process.
Use your F1 Help key then P for Program Help from
within the process. Most program help processes
will display the names of the file that stores the
information you require for your report. Eg. VOUCENQ
- F1 - P for Program Help displays the following
This process provides a quick facility to enquire
on Accounts Payable vouchers. ie. The vouchers must
exist on the "ACTIVE.VOUCHERS" or the
Types of files used in the system:
Each of these types of files is often associated
directly with maintenance process on the menu.
eg. PRODUCTS file maintained by PRODMNT process
GLCHART file - maintained by the CHART process
CUSTOMERS file - maintained by the CUSTMNT process.
These files can usually be broken down into two
sub-categories: unposted transaction files, and
posted transaction files. Unposted transactions
files are usually maintained directly by a process
on the menu, and can be listed using an EDIT list
type process eg. EDITVOUC. The information that
prints out via EDITVOUC would exist in the VOUCHER.ENTRIES
file. When the Entries were posted via POSTVOUC
the details are then copied to the ACTIVE.VOUCHERS
Other examples of transaction files are: GENERAL.JOURNAL,
PRODUCTS.TRX.DETAIL, CUSTOMERS.TRANSACTIONS and
There is nearly always at least one index type file
associated with each posted transaction file. An
index is a quick way of referencing a group of related
records in a transaction file. Examples of Index files would be: CUSTOMERS.INDEX
These files are also built by posting programs,
but also by "end of period" type programs.
Balance type files contain summarised information
and often monthly information, and are accumulated
over a period of time. An example of balances type file is CUSTOMERS.BALANCES
file. There is a record in this file for each customer
on the system. Each record contains information
on that customer's purchases, payments, outstanding
amounts etc. These figures are kept on an "overall"
as well as "monthly" basis. Another balance
type file is the PRODUCTS.BALANCES file, which contains
information about the quantity levels, average costs,
purchases, sales etc. for the products in the inventory
Cleaning out your Print Spooler?
Use SPOOLDEL and clean out your Print
If you use the electronic mail, ie SENDMAIL, you
should clean this up regularly as well. By using
CLEARSNT and CLEAREC, you simply remove the mail
from your immediate screen enquiry. It is still
filed related to the job, customer, supplier etc
and always remains available.
Applying Customer Credits
Use AROPENCR to apply any credits
raised on Customer invoices. If, or when, you raise
a Credit, you would normally 'contra' it against a
relevant invoice. You must go to AROPENCR to do this.
You can get a list of all unapplied credits through
OPENLST and then apply them as necessary. This tidies
up your accounts receivable ledger.
Ever wondered how you can check your data entries
There are a number of processes to
show the break up of accounts posted. For example,
VOUCENQ will show the break up of accounts used for
a particular supplier's invoice, but, you can use
others to show the general ledger break up.
PTFILENQ will allow you to examine the details
of all postings made by a User by date; you then
select the relevant posting and the details of the
accounts, amounts etc will be displayed. Similarly,
use PRTFILE to examine the postings by port number
(or different users). Use the F12 (Find) key to
select a port and input the desired date range,
then select the desired port/date and the details
of that posting will be displayed. But it doesn't
end there! SOURCENQ and JOURENQ will display details
of postings in different ways. Don't forget to use
the F12 (Find) key when asked for the posting source
and you can pinpoint the desired journal with ease.
Running SRCDET will allow you to print out the sourced
Have you tried GLDRILL?
This feature allows the 'drilling down'
of accounts by Group, Category, Account and sub-account
to display the source of the entry to the system. It's
a neat way of deciphering through accounts from the
highest to the lowest level basically using the one
screen. Use the F1 (Help) key as needed but if you haven't
used this feature, at least take a look.
General Ledger Sub Accounts
Using sub-accounts is an ideal way
of tracking expenses which will be liable for Fringe
Benefits Tax. You can, for example, set up an account
called 'Mary' and sub-accounts called Motor, Phone,
Entertainment etc etc. Alternatively, you could set
a sub-account called 'Mary' and have this as a sub-account
of the main account of Motor, Phone etc. Either way,
it facilitates data collection for FBT purposes but
remember that if you are going to create sub-accounts,
do it at the beginning of a month or period because
by creating a sub-account, you are effectively changing
the collecting pattern of the system.
General Ledger Trial Balances
A feature in GLSUMTB and GLDETB (General
Ledger Trial Balances) allows the selection of data
by either period OR date. This is helpful again for
collecting data for the FBT year (1 April to 31 March)
which does not coincide with the normal financial
year. You can transcend years, even many years, to
report on an account, or a range of accounts.
Do you know about the Walk Key?
Yes, by pressing the Tab key in a
product code field or Customer or Supplier code field,
you can commence to 'walk' through, forwards or backwards,
by then using the F2 or F3 keys. Try it-you will see
a prompt at the bottom of the screen, after you have
pressed the Tab key, then step through as desired.
How to get to the bottom of a lengthy report quickly
Ever wanted to just get to the bottom
of a lengthy report without having to press the Enter
key a zillion times? Try this-when the first page
appears on the monitor, type 'g'
Then type any large value, say 999.
This is telling the computer to go straight to page
999, so, if your report is 900 pages long, guess what?
You magically go to the last page. (now that beats
pressing the Enter key over and over)
Ever been in the middle of something and you want to
create a new Customer or new Job or Amend them?
Well, you can. By holding the Shift
key and pressing F1, when in any field where there
is a link to a maintenance menu, you will be taken
directly to a maintenance screen for Customer or Supplier
or Product, as examples. By holding the Shift key
and pressing F2, in any field where you may expect
or have a need to look up further details, you will
be taken directly to an enquiry screen.
An example to ponder, using say ARDOCENT
you need to create a new job; at the Job field, simply
press Shift F1 and magically you will be transported
to the Create mode of MAINJOB. Create the new job
and when completed, you will be taken directly back
to ARDOCENT where you can now insert the new job number.
Alternatively, if you come to the Customer
code field and decide to create a new customer, Shift
F1 will take you straight to CUSTMNT. If you are already
in that field and you need details, or change details,
on the customer, Shift F1 will take you directly to
CUSTMNT but this time it will put you in Amend mode.
Also, say you are at the Salesman field
in, say INVOICE, and you needed to change the commission
rate for the salesman. If the salesman code was already
selected, you would be taken directly to the Amend
mode in SALESMAN when you press Shift F1 and you could
make your changes, End out and be returned to INVOICE.
If however, you had not selected any salesman when
you pressed Shift F1, you would be taken directly
to the Create mode of Salesman.
Try it with ARDOCENT or CUSTMNT or PRODENQ
etc. If it doesn't work, go to TERMDEF and Amend your
Terminal Code (most will be using ACCUWYSE) go to
screen 4 and at line 11 & 12 you should see the
P11 MNT 1 96 13 <Shift> + Function
P12 ENQ 1 97 13 <Shift> + Function key 2
For those dealing in overseas currency,
you may find this useful. In EXCHRATE (which is in
the SYSTEM menu), each time you change the rate, the
old rate is recorded on a second screen. So, if you
update your currency daily, you will now have a detailed
list of each day's rate from now on.
Have you thought about setting up
KEYSTROK for your daily postings or End of Day functions.
KEYSTROK allows you to record a series of key strokes
(just as you would enter them in to the computer)
and save the procedure. So, if at the end of a day,
you normally carry out your posting to Debtors, Creditors,
Inventory, print out reports etc etc and then set
your backup, you can do it with the depression of
just a few keys. For example, if you wanted to post
all jobs and all invoices, here's how you do it.
Go to KEYSTROK and Create (call it POST)
Use upper case and it's a good idea
just to run through the procedure and jot down the
key strokes you make on paper and then create it.
Basically, any procedure you run in the system can
be set up using the KEYSTROK function. To run it,
simply type RUNSTROK and then the code used and sit
back-this way you don't make mistakes and you make
sure that you don't miss any posting you want run
Ever had accounts that you don't want anyone to touch?
Well, (if you're a Master user) go
to GLPARAM and on Screen 4, enter those accounts,
for example, Income Tax expense, shareholders loan
account etc etc-you can enter as many as you like,
then, on Screen 5, enter the users who you will allow
access to the accounts on screen 4 (after all, someone
may have to do some work on them!) Neat huh!
End of Periods
Don't forget your end of periods for
Inventory, Debtors, Creditors and General Ledger.
You can re-open a General Ledger end of period and
so it's a good idea to close them to prevent entries
being made in to them especially if your Accountants
have finalised their work for a past period. You can't
re-open the other areas, Debtors, Creditors etc-once
they're closed, they're closed.
System Procedures for GST
By now, you all have realised that
GST has changed our lives forever. It is, or should
be, generally understood, that normal accounting,
documentation and record keeping must be kept in good
order (and timely) for the inevitable, you know what
Since the introduction of GST, decisions that may
well have been able to be put off, must now be made
pretty much straight away. For example, milk is
GST free, so, it should be accounted for in a different
account than the normal (GSTable) staff amenities
account given that it must be reported in a separate
reporting segment of the Business Activity Statement.
The same idea applies to other accounts, e.g. some
of your telephone account may be GST free (overseas)
and there are more. The important thing to note
here is that if it is not taken up correctly in
the first instance, chances are that it will be
overlooked and therefore, you'll pay more GST than
necessary. Remember, that when it comes time for
the BAS lodgment (every month in some cases) you
will be up to your neck in crocs--just ask the people
who are reporting monthly now!
It's most important therefore, that every account
is examined closely when entering it into the system
to make sure that the correct amount is entered
into the correct account. The Stamina system will
automatically take care of the GST amount so long
as you've set it up correctly and the correct details
Do you want to restrict access to processes on your
Set up entity access profiles via
Entity security profiles provide an invisible security
shield that allows you to select which options and
processes should be available to which entities
or areas of your organization.
There are no hard and fast rules as to which processes
should be available - you must decide the security,
if any, that best suits the unique needs of your
This profile will only be activated when the "Use
Entity Profiles" flag is set to "Y"
via the "SYCONFIG" process
Do you want to restrict USER access to processes on
Set up User security profiles via
USERPROF. This only applies to Non Master users.
User Security profiles provide you with another
layer or security on your system.
This profile will only be activated when the "User
Profiles" flag is set to "Y" via
the SYCONFIG proc
Where did Panes 12 and 13 from ARCHQREV go?
The questions regarding Bank Fee amount
and Bank fee recovery.
These now have GST implications. You now
have to provide the customer with a tax invoice for
the dishonour fee, so you will have to create an invoice
to your customer for any dishonour fees.
Do you want to apply credits when entering a Cash Receipt
Set the following - ARPARAM Accounts
Receivable Parameters - (Screen 2 Field 19) Allow credits
on ARCASH Set this to Y and when you next enter a receipt
in ARCASH and the customer has credits on their account,
you will be able to apply the credits as well as the
payment against outstanding balances. This will save
you having to use AROPENCR to apply credits. Also, in
OEPARAM, Screen 3, check 'Y' to auto apply credits to
User Smart Defaults can save you time
with data input. If a smart default is enabled for
a file eg. CUSTOMER, then when you are asked to enter
a field anywhere in the system that is validated against
the CUSTOMER file, "AND" there is no default
established automatically by the system, then the
last entry you made to any other field validated against
this file in the system will be used as an automatic
For example, imagine you were to establish
a smart default on the "CUSTOMER" file.
If you entered a customer number into the customer
maintenance process, "CUSTMNT", and then
went to a customer enquiry screen like CHASDEBT",
then the customer code you had maintained in "CUSTMNT"
would appear as a default entry for your enquiry.
This allows you to more easily and efficiently link
multiple processes together with hot keys, and generally
moving between any related processes.
You can add or delete files via the
SMARTDEF process. This process is user specific. If
one user has smart defaults set up for certain files,
this does not necessarily mean these same smart defaults
are set up for all users.
How can I change an Employees Pay Award?
Under the PASPEC Payroll special procedures
menu, you will find a process called CHGAWARD Change
Employees Award. You will be prompted to enter the
Employee Code. Their old award will be displayed.
Simply enter the new award. Their Award will then
be changed in EMPMAINT.
End of month processes will not run because of unposted
transactions - Where/How can you check?
In most modules of your system you will
have an XXUNPOST process. ‘xx’ being the
menu name. This unpost process will be found in the
Special Procedures menu for each module on your system.
eg. AR for Accounts Receivable, OE for Order Entry and
Invoicing, PO, IN etc..etc… To check for unposted
transactions in the OEUNPOST, ARUNPOST, INUNPOST, POUNPOST
Each unpost process will display the process
names used to post the transactions concerned. Find
the problem transactions that are holding up your end
of month process. Process the transactions, and then
run the end of month again.
Clearing Printer Spooler
Have you ever wondered why there is
a print spooler on your system (in those hazy moments
somewhere between thinking about lunch and once consumed
whilst sitting relaxed in the warm winter sun on a
park bench out of the chilling wind and then afterwards
attempting to look alert but really trying to wake
yourself out of lunchtime slumber zzzzz) Well, there
is a reason.
Most users would have their systems
set such that when something is printed out, either
to paper or to file, the system will keep a ‘copy’
of the printed document in case it’s needed
(for whatever reason) It is simply a precautionary
measure. You will find if you run SPOOLENT a large
number of items just sitting there waiting to be re-printed
or waiting to be cleared. The system will allow you
to keep a large number of these on file but it pays
to clear them out regularly. You do this procedure
through SPOOLDEL. By clearing for all accounts, the
system will simply erase the held printed files from
memory—it won’t delete any records and
if you need to reprint something already printed,
you’ll simply have to go through the normal
print procedure rather than the backup procedure you’ve
just erased. So get into a habit of each week, deleting
the spooler at SPOOLDEL and give the system a ‘flush
If you wanted to be really good, you
could set up a keystroke so that a whole host of procedures
could be run very simply and such that you don’t
forget a specific routine. It’s all done in
KEYSTROK but before starting, simply write down all
the keystrokes you make to run a particular program
(including the <enter>). The KEYSTROK routine
emulates what you tell it. You can enter a routine
that incorporates a large number of commands such
as posting all invoices, times, vouchers etc etc and
through RUNSTROK, you set the routine off to go through
all the commands you would have otherwise had to enter
(and chances are, you might miss one) Anyway, this
makes it precise and once set up, you can run it whenever
and you can’t forget a command.
a particular document/report normally prints out in large
print, but is now printing in condensed print or visa-versa
- try turning the printer off and back on again. Then try
printing the document/report again. Also check and make
sure the printer is set to the correct font size if your
printer allows for manual setting of font sizes. Maybe someone
has been printing something in small print and has not set
it back to 'normal' print
print a hard copy of the full details of query language
procedures entered through QLMNT run QLIST.
try using the Help key (usually Function key 1) to resolve
a problem yourself. When you are in the help screen, you
can obtain help on the Field you are currently in by typing
"F" or "E" for Editor or even the entire
program by typing "P" at the bottom of the screen.
you run any menu type report to screen (to see what details
it would print if you did send it to a printer) and you
have seen enough and want to end out of the report, but
don't want to continue pressing <enter><enter>
until the report concludes - to end out of the report before
it finishes on screen press X <enter>and you will
be back in the menu.
you run a QL report to screen (to see what it would print
if you sent it to a printer) and you have seen enough and
want to end out of the report before it concludes, but don't
want to continue pressing enter, try pressing Ctrl X <enter>